WHAT TO SIP WHILE NESTING

Orders and Returns

Ordering Policies

Payments             

We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.  Just place items in your shopping cart, proceed to checkout and complete checkout up to the point where we ask for credit card information.      

What is SSL?                

SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL     uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of   the message.  Please view our Privacy Policy for more information about how we use and secure personal information.

Payment Processing

You can shop at www.birdsandbeesteas.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram  to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.birdsandbeesteas.com is registered with the Authorize.Net Verified Merchant Seal program.


Do you collect sales tax?   

Birds & Bees Teas, LLC sales tax only applies to our gift sets and tea accessories, tea is treated as food and not taxed.


Do you offer gift wrapping?   

We do not currently offer gift wrapping, but we will be offering several gift boxed products in the near future.       


Do you have gift certificates?   

YES. Our Gift Certificates are a perfect present 

 

Returns

We want you to adore our teas as much as we do, customer happiness and satisfaction is our goal!   If for any reason you are not satisfied, Birds and Bees Teas will gladly refund or exchange your purchased tea or accessories within 10 days of your receipt. 

How do I return items from my order?
If you have an item that you wish to return, please contact us at info@birdsandbeesteas.com or (303) 520-5194 to receive a returned merchandise authorization (RMA) number. You MUST contact us prior to returning your products. WE DO NOT ACCEPT RETURNS WITHOUT AN RMA NUMBER. We do not issue credit for items returned without an RMA number. We do not cover the costs of return shipping charges unless due to company error. In order to receive full credit, all returns must be in their original packaging and in resalable condition. 

Refunds will take approximately 3 business days to credit to your billing account. Please allow 2 weeks for replacement orders to arrive. You can contact us at 303-520-5194  or e-mail us at  info@birdsandbeesteas.com